Banks to screw their customers

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FT.com / Companies / Banks - UK banks ‘may need to shut third of branches’.

No, the title is not quite what this FT article says. It actually starts with:

UK retail banks may have to consider actions such as closing a third of their branches to restore profitability, says a new study.

Business consultancy group Bain concludes that UK retail banks face a tough future in which their return on equity (RoE) could be 50 per cent lower than pre-recession peaks.

The high RoE was generated by banks holding less capital and using financial leverage. Banks benefited from consumer inertia, namely customers not switching current accounts or mortgages, that allowed banks to make substantial margins on some lending and savings accounts.

So, Bain's suggestion:

[T]hat to combat these pressures retail banks might have to use radical means to cut costs and boost profits. These could include shutting 30 per cent of branch networks and focusing the remainder on sales and service.

Banks might have to end the “free” current account model where most customers use their bank account free of charge and which is effectively subsidised by the minority of customers who overdraw and pay charges.

Retail banks could focus more on their top 5 per cent of customers from which banks make their greatest profits and that use a number of bank products.

Three comments:

1) Whoever thought 24% was sustainable was mad.

2) Banks are heading for 16% RoE - isn't that also mad? Returns of this sort are clearly not possible in the long run (and I am well aware I make myself a hostage to fortune by saying so - as a welter of statistics will be released to try to prove me wrong - none of which will persuade me otherwise)

3) The answer to this crisis is to abandon the 95% of people in the UK who have bailed banks out and concentrate on the 5% that includes those who put them in this mess.

The case for a People's Bank grows stronger by the day.

It is now outright folly to pesist with the existing model of banking. Tthe one we need must focus on financial inclusion - the very opposite of Bain's prescription - which comes straight out of the consulting madhouse.


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